Australian Consumer Law Requirements

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to the rights conferred by the Australian Consumer Law, the express warranties and policies set out in these General Terms And Conditions Of Purchase apply.

1. 60 day Change of Mind policy

If for any reason you change your mind on your jewellery or watch purchase we will gladly refund the total price within 60 days of purchase of goods. Goods are eligible for the 60 day Change of Mind policy provided that they are in As New Condition and are accompanied by proof of purchase and original packaging and with all paperwork (such as diamond certificates or watch instruction booklets). 'As New Condition' means that the item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of 'As New Condition' is at the sole discretion of Dream Diamonds. Special orders are not eligible for the 60 day Change of Mind policy.

Please note that:

  1. Items purchased from a Dream Diamonds may only be returned to or refunded at a Dream Diamonds online store.

  2.  Refunds of payments will be made by cheque, direct credit or to a debit card in the name of the Customer;

  3. Refunds will only be made to the debit/credit card or finance account used for the original purchase, so please be aware of this if you intend to return an item given to you as a gift. For online returns via post, please contact our Customer Care team on email at support@dreamdiamonds.com.au  with your order number.

2. Special Orders

A deposit must be paid for a special order (for example, where a specific size or metal type for goods has been requested by the customer, or the goods have been resized, designed or engraved at the customer' request). Dream Diamonds will only order the item/s when at least 50% of the agreed purchase price has been received by the store. Title to and property in the goods will not pass to the Customer until the purchase price has been paid in full.

Special order stock is not covered by our 60 day Change of Mind policy. Should a Customer request a refund for a change of mind on a special order:

  1. the goods must be in As New Condition and be accompanied by proof of purchase and original packaging and with all paperwork (such as diamond certificates or watch instruction booklets);

  2. Dream diamonds may elect to withhold the deposit to cover its costson termination of a special order the goods may be returned to stock and the customer will have no claim to the goods; and

  3. refunds will only be made to the debit/credit card or finance account used for the original purchase.

3. Warranties offered by Dream Diamonds

Dream Diamonds offers a 12 month limited jewellery warranty. The business providing these limited warranties is Dreamdiamonds.com.au  (Australia), which can be contacted at:

  • Postal address: 3a,Gregory Street,Glendenning,NSW-2761 Australia;

  • Telephone: 0420236242 or

  • Email: support@dreamdiamonds.com.au

4. Dream Diamonds Lifetime Diamond/Stone Warranty

To provide our customers with peace of mind when purchasing a Dream Diamonds Stone/diamond, our Promise is applied to all diamonds with a retail price in excess of $999AUD. The Dream Diamond Lifetime Diamond Warranty is a part of the Diamond Promise.

The business providing the Dream Diamonds Lifetime Diamond Warranty is Dreamdiamonds.com.au (Australia), which can be contacted at:

  • Postal address: 3a.Gregory Street, Glendenning, NSW-2761 Australia;

  • Telephone: 0420236242 or

  • Email: support@dreamdiamonds.com.au

What is covered?

The following items are covered under this warranty for the Owner's Lifetime or the Product's Lifetime whichever is shorter:

  1. The diamond content of the item is guaranteed to be a natural diamond with each of the characteristics stated in the Certificate of Authenticity; and

  2. The metal content of the item is guaranteed to be the stated purity on the Certificate of Authenticity.

How can you make a claim?

To make a claim under this warranty, the following conditions must be met:

  1. In order to make a claim with Dream Diamonds  in relation to our Dream Diamonds  Lifetime Diamond Warranty, you must provide Dream Diamonds with an original certificate of authenticity for that item. The certificate of authenticity must be fully completed and signed on behalf of Dream Diamonds  by an authorised person at the time of purchase. If the certificate of authenticity has been altered in any fashion, the contractual warranty is void to the maximum extent permitted by law.

  2. The lifetime requirements as identified in the ‘What is covered?’ in section 5(a) of these General Terms And Conditions Of Purchase must be met.

  3. Any Comments/Required Maintenance entered by a Dream Diamonds staff member onto the warranty document must be completed at the time of inspection and recorded as completed on the warranty document.

  4. In the event of a claim under this warranty, you must allow an authorised Dream Diamonds  representative to:

    • Examine the original Certificate of Authenticity and Lifetime Diamond Warranty;

    • Inspect the jewellery and any gemmological evaluation on which the claim is based;

    • Remove the diamond from the jewellery for gemmological examination; and/or

    • Have the diamond and/or gold content examined by an independent gemmological laboratory.

  5. The condition of the diamond will be determined by examination under no greater than 10x magnification and by standard gemmological techniques.

Terms and conditions

  • Where a diamond covered by the Diamond Promise requires repair or replacement because it is of unacceptable quality or because of major failure then:

    • if the cost of returning the diamond to a Dream Diamonds  is significant because of the nature of the failure or because of the size or weight of the diamond, we will collect the diamond from you within a reasonable time; and

    • if the cost of returning the diamond  is not significant, you are responsible for this cost. You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the diamond to us for repair, replacement or return.

  • If we have provided you with a plot or diagram mapping the interior or exterior features of the diamond, that plot or diagram has been provided for identification purposes only and the presence or absence of a feature on the plot or diagram will not be covered by the warranty.

  • In honouring this warranty, Dream Diamonds  will replace the diamond or gold content which meets the characteristics warranted on the Certificate of Authenticity.

  • Nothing in the Dream Diamonds  Diamond Promise and Dream Diamond Lifetime Diamond Warranty is intended to exclude or restrict the application of the Competition and Consumer Act 2010 and the Australian Consumer Law, including any warranties or guarantees that cannot be excluded. Please refer to the first paragraph of this these General Terms And Conditions Of Purchase for further information in that regard.

Definitions

In this section 5 of these General Terms And Conditions Of Purchase, the following terms have the following meanings:

Diamond: the diamond/s identified in the Certificate of Authenticity document.

Metal Content: the metal content identified in the Certificate of Authenticity document.

Owner Lifetime: the lifetime of the individual purchasing the product or the lifetime of the first person the product is gifted to. Owner lifetime ceases if ownership of the product is subsequently transferred to another party.

Product Lifetime: the reasonable lifetime of the product. This lifetime ceases at the point where the product is altered from its original form as described in the Certificate of Authenticity.

5. Professional Care Plan

The Dream Diamonds Professional Care Plan offers you peace of mind protection on your valued purchase. Professional Care Plans are available in both 3 year and lifetime packages.

6. Month Repair Guarantee

All Dream Diamonds repaired goods come with an exclusive 12 month guarantee on quality of workmanship from the date such goods are collected from Dream Diamond. If you are not completely satisfied with the quality of workmanship of any repaired item, simply mail us at support@dreamdiamonds.com.au.If the workmanship of your item is not of an acceptable quality in the reasonable opinion of a qualified jeweller, we will refund the repair cost or repair the item again. Damage resulting from the mistreatment of jewellery is not covered by this guarantee. 60 day Change of Mind policy does not apply to repairs.

7. Insurance Claims

The invoice is addressed and issued to the relevant insurer. There is no refund or exchange for insurance items for Change of Mind. Refunds for other valid reasons will only be to the extent of the amount paid by the Customer.

Refunds will only be made to the debit/credit card and/or finance account used for the original purchase.