We want to inspire and delight you with your jewellery purchase, so if for any reason you are not satisfied with your purchase, you may return it within 60 days of delivery for a full refund/exchange or credit note, subject to meeting the requirements of our refund policy.
If the item you have received is faulty, please contact our Customer Service team on email@example.com. We will resolve the issue as quickly as possible.
Our team will assess the damage and we will replace or repair the item. In the event that we cannot replace or repair the item, we will be happy to refund you for the cost of the product and shipping.
If you have received an item different to the one that you ordered, please contact our Customer Service team on email firstname.lastname@example.org and we will resolve the issue as quickly as possible.
Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law).
Contact our Customer Service team on email email@example.com to initiate a return. You'll need to provide your order number, contact details and reason for return.
Items should be returned with the original product tags attached and with all paperwork (such as diamond certificates or instruction booklets). Include a copy of your returns slip or shipping or order confirmation email in the package.
All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery (such as Australia Post 'Extra Cover') to safeguard against loss. Dream Diamonds will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
For insurance purposes please send by express post or registered mail to the following address: Dream Diamonds Head Office 3a,gregory street Glenndenning ,NSW-2761.
Dream Diamonds does not take any responsibility and will not be liable for any items lost, damaged whilst in the care of Australia Post or any other carrier.
All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.
We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Dream Diamonds. If, for any reason, you are dissatisfied with your purchase, you may return your engraved or non-engraved item in original condition within 60 days from the delivery of your order, under the condition that your item meets the return conditions.
Please refer to the Withdrawal (Refund) section below for further details.
Please read this page carefully prior to returning your item. Absolutely! You will need to meet all requirements of the Dream Diamonds refund policy. Please ensure that you take a printed copy of your shipping or order confirmation email.
You may return new items purchased from Dream Diamond online within 60 days of delivery for a full refund/exchange or credit note,(excluding shipping charges) subject to our refund policy.
We will process your refund within 15 business days of receiving the returned item at our warehouse. Your financial institution may take additional time to transfer funds back into your account.
We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.