If you order a ring but didn’t quite get the ring size right, don’t worry! We’ll be happy to resize your ring one time for FREE within 30 days after purchase. This will depend on the style of ring you have chosen. If a ring requires resizing more than 2 sizes up or down, it may incur an additional cost, or the ring may have to be remade altogether and may incur additional cost. Please be in contact with our customer service to discuss this matter. Certain rings may not be able to be resized. Full eternities and fashion bands with diamonds all the way around cannot be resized so careful consideration must be given to accurate sizing before ordering. Prior to purchasing these styles, please visit one of our showrooms or contact us to assist you with correct sizing.
It’s simple: Ship the ring to us and we’ll ship it back. If we determine that we are unable to size the ring up or down to the new size, we will inform you and give you an option to either place a special order for the size required and the cost involved, or have it shipped back to you as it is.
Additionally, we will be happy to resize your ring for FREE up to one time per year for a lifetime! You pay to ship it to us, and we’ll ship it back. No charge for the resizing! Please note that we will resize rings if we can maintain the integrity of the ring. If a ring is resized too many times, it may not be able to be resized again. At that point, you may opt for a new setting or other repairs at an additional charge to have the ring fit correctly.
If you would like to take advantage of our FREE ring resizing, just contact us at firstname.lastname@example.org
We also offer you a free annual cleaning and inspection service to check the claws and the overall condition of the ring. This is a free service. If you wish to have your ring polished to remove scratches and rhodium plated if it is a white gold ring there will be additional charges. For details, please contact us at email@example.com
To take advantage of our free sizing and cleaning services you must be the original purchaser of this piece of jewellery with no exceptions.
Certain things not covered by this warranty (but not limited to):
Repairs or resizing by a third party will void your warranty
Damage caused to the ring by trauma
Rings that have been altered, engraved, or modified in any way
If it is found that any damage is the result of general wear and tear (this includes damage such as dents on claws and band, scratches), the Customer will be charged a repair fee
Fading or discoloration of metals over time due to inadequate care (Examples: wearing it in the hot tub or swimming pool, spraying perfume or other chemicals directly on the jewellery, etc.)
Customers will always be notified of the assessment outcome before a repair is undertaken